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ORGANIZATIONAL EXPERIENCE

Terrestrial GIS Surveys Pvt Ltd

Strategic Planner (Assistant to Owner)

Sept’2022 – Present

Role and Responsibilities:

  • Maintaining and executing daily operations of the business, including inter-departmental coordination.

  • Daily/Weekly online or offline briefing with departmental heads on the implementation of operational plans and objectives.

  • Meets with and reports to the CEO/Owner about the company’s daily operation, as well as about the CEO’s plans for any upcoming agendas or developments to business operations strategy, or other company goals and objectives.

  • Developing and Updating policies for daily operations and communicating with department supervisors.

  • Ensures alignment of current company policies and goals, including amendments if required with the consent of the concerned.

  • Identify and analyze the participants or competitors around the market for building strategies.

  • Evaluate the relevant projects open in the market. Setting up connections with the project provider for new projects.

  • Pivotal role in budgeting communication internal and external for resource gathering pertaining to the projects.

  • Onboarding vendors for projects, inviting and evaluating quotations and pursuing contracts as per the company’s repute.

  • Pivotal role in negotiation with the vendors on products & services, before onboarding for optimum utilization.

  • Human Resource and Planning: Hiring Vendors/Candidates, Training and Development, and Design Workplace Policies.

  • Monitor Performance, Supervising Work Culture, and Handling Conflict & Concerns.

  • Ensure the Health and Safety of Employees, Rewards and Incentives by evaluating performance.

  • Accountable for executing Remuneration for the candidates Permanent/Contractual/Daily.

HOPE ON FOUNDATION (NGO)

Designation: Vice President & Treasurer

Sept’2018 – Present

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HOPE ON FOUNDATION is a non-political, non-profit organization committed to the development of the unprivileged community in India.

 

My responsibility: The NGO was registered in May 2013, I have joined as a volunteer in 2016 and started working with colony development and food distribution. Gradually transformed it from the basics and and strategizing & developing to make it a competent social welfare organization. Work done so far:

  • Designing: Designed Logo, NGO Motto Creation, Website Designing, Social Media Pages

  • Strategizing Activities and Performing activities in the field.

  • Resource planning

  • Content Creation for publication

  • Pivotal role in Accounting & Budgeting

  • Pivotal role in Proposals and Fundraising.

  • Process/Product design

  • Pivotal role in Projects Management

  • Presentations for Alliances and Affiliations

  • Business acumen

  • Strategize campaigns

  • Branding & Visibility Strategies

  • Updating Website

TCG Media as Strategic Alliance Manager

Department: Marketing & Sales

Jun’2016 – Jan’2018

Products Responsibilities and Noteworthy Accomplishments:

  • FHM India : India’s largest selling Men’s lifestyle magazine.

  • L’Officiel India : Known as Bible of Luxury for women

  • Diabetic Living : India’s largest selling health magazine

  • TransREporter: India’s largest circulated Logistics magazine

Responsibilities and Noteworthy Accomplishments:

  • Strategize resource gathering, initial budgeting for ventures then post launch reconciliation for sustainability.

  • Initiated new businesses within the organization for brand visibility and revenue generation:

    • Content Selling to VAS providers, Articles Selling, Space Selling for both Print & Digital media

    • Tie-ups with agencies like Ad networks, PR Marketing, Newsstands and media partner alliances.

    • Initiated E-Commerce of Apparels & other fashion accessories also Alliance with sites to sell their products.

    • Custom Publishing: integrate 2 magazines for publishing and distribution support.

Functional Responsibility as HR Manager:

  • Requirement budgeting of positions with specifications; accordingly publish for fulfilment.

  • Sourcing & identifying right resources and Managing Complete Recruitment Life Cycle.

  • Accountable for Offer/ Appointment/ Promotion/ Confirmation/ Experience Letter till Exit Formalities.

  • Maintenance of Staff Record/ Data analysis/ Salary disbursement/ Department Escalations & Administration.

  • Amendment in Policies/ Follow-up and discussion of legal matters/ Handling Tax & Invoices with CA.

Dish TV, Noida as Deputy Manager

Department: Corporate Sales

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Aug’2006 – Aug’2008

Responsibilities:

  • To driving PAN INDIA Corporate Sales and Recharge Distribution, thereby achieving targets.

  • New business development involving budgeting, development, understanding business scenario and needs.

  • Identifying opportunities, including involvement in preparation of proposals and final negotiation and closure.

  • Spearheading Corporate Business in Delhi NCR and addressing escalation of zonal team and the clients whenever there are some concerns for PAN India operation.

  • Follow-ups with potential Corporates and Channel Partners for new business prospects.

  • Managing and strengthen a large portfolio of 28billion revenue from Domestic and International Recharges.

  • Formulating PUSH & PULL strategy, New Schemes & Offers for the expansion of recharge/sales distribution.

Outright Team Managing:

  • Set-up a team of 7 associates to handle daily operations like MIS & reporting to illustrate organization prominence.

  • Managing Corporate Business by mentoring 42 managers and 88 promoters catering in almost every major City.

  • Functionally managing a team of 30+ associates for Customer & Vendor Billing/Invoices queries, Credit Control, Corporate booking and Activation etc. adherence to the SLA’s/Metrics.

Noteworthy Accomplishments:

  • Pivotal role in initiating and implementing different 5 sales verticals in Corporate Business like Corporate Companies (PSUs, SMEs, Defence/Paramilitary, others), Hotels, Alternate channels and LCOs for Pan India Operations.

  • Initiated the project EPRS for Domestic and International operations for sales & collections.

  • Contributing 81% of total collections.

  • Appointed 6 lacs Distributors/Dealers and ensure PAN India recharge presence.

  • Successfully integrated 20+ financial institutions, 7 payment wallets in company’s website as recharge options.

  • Initiated the concept of Multiple GATEWAYS and generate huge revenue by negotiating commercials.

  • Set-up a support team of 30 associates for EPRS and Corporate business.

  • Also, set-up CSAT programs to retain customer satisfaction.

Hewitt, Gurgaon as Business Analyst

Client: British Gas UK
Process: Centrica

Aug’2006 – Aug’2008

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Projects:

Responsible for execution of Multi-Process Human Resource Outsourcing (MPHRO) domains in India:

  • WFA- Transitioning is for onboarding Centrica employees in SAP system: Indexing of documents for joining formality, Uploading employee’s credential in system with Remuneration details for payroll generation.

  • Offer Management- To issue letters as per tenure: Issuing Offer/ Appointment letters, generate salary slips and create organizational structure in the system of new hires and movement of employees.

  • Life Cycle: To issue certificate with benefits as per service term and letters with compensation to the redundant.

Responsibilities:

  • Daily allocation & managing request volumes and assure accomplishment of the same by EOD.

  • Monitor associates performance, Update SOPs, gap analysis to improve SLAs, TATs with in KPI rules.

  • Mentored FTs developed training contents, SOPs, P-Maps and client’s presentations.

  • Was accountable for Reports, Weekly/Monthly reviews on volumes, performance & resource management.

Noteworthy Accomplishments:

  • Being a part of pilot batch have pivotal role in wing to wing transitioning of Centrica Process to India.

  • Extra Mile Award (5 times) for extra initiation, innovative ideas for Process Cycle Management.

  • Zero Error Award from QA team for maintaining the accuracy successively for 3 month.

  • Team of the Cluster for accomplishing target in 3 domains within KPI rules.

Bharti Comtel Limited, New Delhi as Team leader

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Department: Corporate Sales

Oct’2002 – Aug’2006

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Projects:

Being a pilot batch for launching fixed line services, actively contributed to setting up back office operations

INFOTOUCH: Frontend application for provisioning of plan/scheme/VAS and execute the billing system accordingly.

Responsibilities:

  • Sales coordination, requests for processing & service provisioning of Voice (Plan &VAS) & DSL.

  • Conversant in Revenue Assurance, Billing, Fraud Management, Risk & Credit control.

  • Was accountable for pre-bill & post- bill preparations, suspense a/c, billing rectification for all segments.

  • Lead & supervised few domains:

    • Reconciliation of Payments; Customer & Vendors.

    • Changes of subscriber numbers & EQN.

    • Cancellation, Shifting & Migration requests.

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